Last updated 30 September 2026

Who is responsible for your data

The controller of your data, meaning the party that decides why and how it is used, is Andoni Dumitru, on behalf of the Providence Lab team (VARDA TEAM), Chișinău, Republic of Moldova.
For any question about your data, write to us at [email protected].

What data we process

We only process what you send us and what the site strictly needs to work:

• Contact form: your name, email, phone number and message, the page and language you wrote from, your browser type.
• Chat: the messages in the conversation, your email or phone number if you leave them, the page and language, your browser type.
• IP address: used only during your visit, not stored (details below).

We do not ask for sensitive data, such as health data. Please do not write it in the form or the chat.

Why, and on what legal basis

• To reply to you and, if you wish, prepare an offer: at your request, before a possible contract (Art. 6(1)(b) GDPR). For general questions, our legitimate interest in replying to people who write to us (Art. 6(1)(f) GDPR).
• To protect the site from abuse and automated messages: our legitimate interest in keeping the site secure (Art. 6(1)(f) GDPR).
• To show you the site in the right language, based on the country you visit from: our legitimate interest in offering the site in a language you understand (Art. 6(1)(f) GDPR).
• If you become a client: performing the contract and legal obligations, such as accounting (Art. 6(1)(b) and (c) GDPR).

We do not use your data for advertising, do not build profiles and do not make automated decisions with legal effects on you.

The chat assistant (artificial intelligence)

The first replies in the chat come from a virtual assistant, an AI program, and the chat tells you so from the start. The model runs on our own servers, not with an outside provider, so your messages do not go to other companies. The assistant makes no decisions on our behalf: you can ask for a person from the team at any time, and the team reads the conversation so they can reply to you.

IP address

When you open the site, your IP address is used in the moment to choose the language for your country and to limit how many messages can be sent in a short time. We do not store it with your messages and do not keep it in logs. Your IP address is also seen by Cloudflare, whose network delivers the site to you (see below).

Who has access to the data

Only the Providence Lab team, through the password-protected admin panel. The data is kept on our own servers in the Republic of Moldova. Our only outside provider is Cloudflare, Inc. (USA), whose network delivers the site to you: it protects the site from attacks and makes it load faster. Everything you send to the site, including the form and the chat, passes encrypted through Cloudflare to our server. Cloudflare processes this data only on our behalf, as a processor (Art. 28 GDPR), to deliver and protect the site. The transfer to the USA is based on the EU–US Data Privacy Framework, under which Cloudflare is certified, and on the European Commission's standard contractual clauses. We do not sell, rent or give your data to other companies. We may pass it to authorities only where the law requires us to.

If you write to us from the European Union

The Republic of Moldova is not part of the European Union. When you write to us from the EU, your data comes directly to us in Moldova, and we protect it by the same rules as in the EU, in line with the GDPR.

How long we keep the data

• Form messages and chat conversations: at most 24 months after the last message. After that they are deleted automatically.
• If you become a client: the data the contract needs, for as long as the law requires.
• Backups of the site: 14 days, then deleted automatically.

Your rights

You have the right:

• to know what data we hold about you and receive a copy;
• to have it corrected if it is wrong;
• to have it deleted;
• to have its use restricted;
• to object to its use based on our legitimate interest;
• to receive it in a format you can pass on to someone else.

For any of these, write to us at [email protected]. We reply within one month.

Where you can complain

If you are not satisfied with how we use your data, you can contact:

• in the Republic of Moldova, the National Center for Personal Data Protection;
• in the European Union, the data protection authority of the country where you live or work; in Germany, the data protection authority of your federal state.

Do you have to give us your data?

No. You can read the site without giving us any data. Without an email or phone number, however, we can only reply in the chat while the page is open.

Data security

The admin panel is password-protected, and only the team can access the data. We make daily backups so the data is not lost.

Applicable law

We process data under the personal data protection law of the Republic of Moldova and, for visitors from the European Union, under Regulation (EU) 2016/679 (GDPR). For visitors from Germany, the Federal Data Protection Act (BDSG) and the Telecommunications Digital Services Data Protection Act (TDDDG) also apply.

Cookies

What we store in your browser is described in the Cookie policy.

Changes

If we change this policy, we publish the new version here, with the date it was updated.